Customer Service Manager

Date Posted: November 4, 2020

Deadline: October 17, 2014

Organization: Pro Towels

City: Abbeville, SC

Website: View Website

Wages/Salary: Dependent upon experience

Requirements:

1. Good Organization & Communications Skills.
2. General Knowledge of Windows XP, Microsoft Office
3. Prior Sales or CSR experience.
4. Must be able to multi-task
5. Phone Etiquette
6. Ability to build relationships with customers via phone
Must have 3-5 years of Customer Service and Managerial experience

Job Description:

Responsible for overseeing the customer service department and ensuring the company or corporation delivers the highest level of customer service possible. Supervises customer service agents, account resolution team, trains, coaches, and mentors employees.
Primary responsibilities
? Investigate customer's problems and helps account resolution team find solutions.
? Communicate and provide pricing to customers via phone, and email
? Hire, train, and terminate customer service agents.
? Handle major incidents that cannot be resolved by agents.
? Resolve complaints and order issues.
? Ask customers to provide feedback on agents and customer service experience.
? Keep abreast of new company products and services.
? Issue refunds to customers.
? Oversee product exchanges and returns.
? Analyze data and statistics.
? Compile and print reports on overall customer satisfaction.
? Isolate and identify areas of improvement.
? Train agents on how to adequately address problem over the phone or how to write correspondence.
? Work with management on customer service initiatives.
? Utilize social media to respond to customer complaints and praise.
? Attend production meetings daily to provide guidance on customers? orders

Schedule:
Monday thru Friday 8am to 5pm
Contact Name:
Stacey Fleming
Application Process:
Either:
E-mail sfleming@protowels.com
Fax: 864-366-5124
Mail: 234 Industrial Park Rd., Abbeville, SC 29620