Customer Service Representative

Date Posted: February 14, 2022

Deadline: March 14, 2022

Organization: Greenbridge

Location: Laurens

City: Fountain Inn

Website: View Website

Job Type: Full Time

Requirements:

Qualifications and Experience

• High School Diploma or GED is required

• Associates Degree or related field preferred

• Minimum 2 - 4 years Customer Service experience in a distributor environment or extensive experience

• Experience with ERP systems, specifically JDE.

• High attention to detail and organization skills.

• Experience within the manufacturing industry, B2b experience a plus – small to medium sized business setting.

• Demonstrated proficiency in Microsoft Office applications (Excel, Word), Outlook, Internet.

• Excellent communication, collaboration and problem-solving skills

• Exceptional degree of tact and empathy to resolve customer concerns in strengthening relationship

• Strong team player with high degree of urgency with the ability to multi-task, plan and prioritize

• Detailed oriented

• Ability to deal with stress and work in a fast-paced environment

Job Description:

The Customer Service Representative is responsible for ensuring Customers’ orders are placed, processed, tracked and returned in a timely manner. This role collaborates with the Sales and Operations teams to deliver outstanding customer experience while growing relationships with the accounts.

Duties and Responsibilities

• Accurately manage the order inputting process as it relates to price, terms of sale, product, quantity, ship to, sold to and customer’s special instructions.

• Ensure all policy processes are followed and necessary documents are verified and kept on file as needed.

• Work with internal supply chain departments to keep customers updated as to their order status if changes occur, in a pro-active manner.

• Maintain system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enter appropriate reason code.

• Complete all product returns or invoice adjustments in a timely manner.

• Work closely with Sales Representatives regarding price inquires, discrepancies on customers purchase orders, update on customer order status, and monthly consignment inventory.

• Quoting, follow-up, expediting and executing customers’ requirements.

• Adept at multi-tasking, self-motivated with a strong drive to resolve issues quickly and effectively and work well within a team atmosphere.

• Understand the resources within the business to be an effective problem solver.

• Field customer calls/email regarding product knowledge, order information, pricing and freight issues with a degree of professionalism.

Schedule:
Application Process:
Apply on company website.
Employer Address:

404 Wall Street
Fountain Inn, SC 29644
United States

Our organization does not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, or disability.