Customer Service Representative

Date Posted: November 4, 2020

Deadline: November 21, 2017

Organization: International Paper

Location: Columbia Area

City: Lexington, SC

Website: View Website

Requirements:

Knowledge and Experience:

  • Bachelor’s degree preferred.

  • High School diploma or equivalent degree or equivalent work experienced required

  • Proficient with Microsoft Office, Witron & KIWI knowledge preferred.

  • Excellent phone etiquette and courteous, professional verbal & written communication and customer relationship/service.

  • The ability to perform math functions including working with fractions, manipulating and recording figures to provide accurate quantities, estimating and quotations.

  • The ability to multi-task and prioritize work effectively.

  • Entry level to five years of customer relations experience preferred with 1+ years industry specific customer relations experience strongly preferred

  • Basic understanding of manufacturing processes preferred.

Key competencies required include:

  • Customer Focus

  • Action Oriented

  • Integrity and Trust

  • Perseverance

  • Composure

Job Description:

Key Accountabilities include but are not limited to:

  • Providing excellent customer service through timely and accurate customer communications. Communicates with customers from initial estimate and quote stage through placement of orders to delivery.

  • Accurately entering customer orders into order entry system.

  • Accurately entering and maintaining the customer order fulfillment system utilizing Microsoft Word, Excel, and other computer processing and spreadsheet applications for more complex accounts.

  • Responding & resolving customer inquiries and requests, trouble-shoot problems, recommend remedial actions and settle accounts payable issues.

  • Initiate entry of customer complaints into the Tracking Incidents & Credits System (TICS).

  • Producing estimates and quotations for customers insuring required item information is obtained from multiple sources.

  • Coordinating warehouse inventory, reorder and ship quantities based on established parameters.

  • Working with production staff and utilize KIWI system to achieve on time customer deliveries.

  • Monitoring the order process to ensure that customer deliveries are made according to commitments and within forecast allocation.

  • Working with sales staff to ensure accurate and timely customer communications.

  • Preparing clear, concise reports, documentation, and routine customer correspondence both internally and externally under the guidance of supervision and seasoned team members.

  • Handles multiple accounts of small to medium customers with high complexity.

Schedule:
Contact Name:
Judy Rickards
Application Process:
Apply online