Customer Service Representative
Date Posted: November 4, 2020
Deadline: August 22, 2016
Website: View Website
Wages/Salary: Experienced employees can earn a salary and target bonus of 31,200k ($15.00 per hour) + 10% short term incentive; $8000 tuition assistance (day one); 50% off employee phone program services &amp; 35% off accessories (up to 7 lines); 401k (day one) dollar for dollar match up to 6%; annual Profit Sharing Opportunity, up to 3%; Benefits day one (medical, dental and vision); Fun atmosphere (music playing, themes, contests, etc); Cafeteria/Bistro and Fitness Center.
High School Diploma or GED, 12 months of customer service related experience or an Associate?s Degree or higher; passion for helping people; a desire to start your career with a company that's building the future of technology, excellent over the phone customer service capability; ability to multitask using several online resources and computer systems; must be able to work nights, days, weekends, and holidays; ongoing desire to learn and excel; positive attitude and highly motivated;
passionate about technology and motivated to learn; comfortable in a fast paced and dynamic environment; exceptional relationship-building skills; must have excellent communication skills, professionalism and poise; must be very proficient in computer navigation, multi-tasking and working with several software programs at the same time
We are looking for individuals who have a knack for solving tough problems and focus on delivering exceptional customer service to join our team. You will need to:
maintain accountability for 100% customer satisfaction in resolving customer issues about billing, products, services; maintain a positive attitude when working with frustrated customers; use multiple online resources/computer systems, and integrate information to solve customers? problems; adapt to changes at work (products, services, policies, etc); provide basic troubleshooting on service and equipment issues; adhere to a structured schedule/shift; follow dress-code expectations.