Date Posted: November 4, 2020
Deadline: May 30, 2012
Organization: Parrish Home Medical, Inc
City: Greenwood, SC
Wages/Salary: negotiable depending on experience
1.Must be high graduate or possess G.E.D. and have office experience.
2.Must be a friendly, ?people-oriented?, caring and courteous person.
3.Must have excellent communications skills to write and verbally communicate clearly and accurately in the English language.
4.Must be able to sit for long periods of time and regularly climb stairs or steps.
5.Must be able to withstand brief periods of extreme temperature and humidity.
6.Must be able to minimally lift 30 lbs. from squat to standing.
7.Must be able to handle stressful situations for short periods of time.
8.Must have general office and PC skills; and some experience in retail sales.
9.Must have knowledge of basic accounting functions.
10.Must have the ability to prioritize under time constraints.
11.Must have good problem-solving skills.
12.Must be able to work without direct supervision.
13.Prefer experience and/or knowledge of medical equipment, supplies or services.
14.Prefer medical billing experience and/or knowledge of Medicare, Medicaid & Private Insurance Guidelines.
15.Prefer business college degree or continuing business/medical education courses
Responsible for retail and medical claims customer service. Processes all HME orders in a timely manner. Completing all paperwork and files before processing
1.Verifies patient information, eligibility, insurance coverage, billing addresses, telephone numbers.
2.Obtains physician?s UPIN, license numbers address, and telephone numbers, and maintains a file/log.
3.Requests pre-certification on HME equipment for patients as prescribed by physician.
4.Follows up with physician?s staff regarding confirming Rx?s on verbal orders, etc.
5.Processes initial phone orders and assisting patients, referrals and walk-ins with DME needs.
6.Completes patient data and rental/purchase claim forms; quotes pricing and processes special order requests.
7.Records directions, coordinates deliveries/pickups w/Warehouse Mgr (especially late day & weekend).
8.Follows up with physicians and/or staff, confirming prescriptions, etc.
9.Performs customer fitting of orthopedic soft goods and HME equipment as required.
10.Educates customers and/or family members on insurance coverage guidelines and also the proper care, safety and warranty of equipment and supplies.
11.Maintains a well-organized retail stock & display area, ordering equipment & supplies to insure par levels on hand.
12.Keeps desk well-organized and clean at all times.
13.Maintains all patient files in alphabetical order.
14.Keeps pt. records confidential; ensures HIPAA compliance & adherence to provider standards.
15.Responds to claims inquiries from customers.
16.Assists customers in product selection, fitting of soft goods & equipment; completes retail transactions.
17.Reports all unresolved patient/customer complaints promptly to Customer Service Manager.
18.Upon receipt of PO?s, initiates QB invoices only for approved, non-insurance accounts/customers.
19.Receives incoming calls, takes message and answers inquiries.
20.When necessary, assumes the additional duties and responsibilities of Customer Service Lead Rep and other staff members.
21.Reports to the Customer Service/Billing Manager.
22.All other required duties.