Customer Service Specialist I

Date Posted: November 4, 2020

Deadline: September 30, 2016

Organization: United Community Bank

City: Laurens

Website: View Website

Requirements:

? High school diploma or equivalent; Associate?s degree preferred
? 1+ years in a customer service, financial, or retail environment preferred
? Contact center experience preferred
? Bilingual and/or Spanish-speaking ability a plus
? Able to work a set or rotating schedule that may include evenings and Saturdays
? Proficient in Microsoft Office programs
? Familiarity with multi-line phone sets
? Possess excellent interpersonal and communication skills
? Has a passion for delivering superior customer service
? Convey a professional and welcoming telephone manner
? Strong verbal and written communication skills
? Committed to achieving personal growth and success in meeting and exceeding performance and productivity targets
? Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.

Job Description:

Entry-level customer service position that responds to customer inquiries (via phone) that include routing customers to a specific individual or appropriate department/location and answering basic questions related to branch location and hours. Also responds to basic inquiries regarding account information for UCBI products such as Checking, Savings and Money Market Accounts as well as funds transfer requests. Support may also include providing assistance with Debit and Prepaid Card questions and issues. Overall responsibilities also include the ability to assess and respond to customer and co-worker needs and requests quickly and efficiently, interact with customers and co-workers in a professional and caring way and represent United Community Bank as ?The Bank that Service Built?. Future responsibilities may include actively seeking or referring sales opportunities which align customer needs with UCB?s products and services to the appropriate team or business unit.

Schedule:
We have Part Time and Full Time positions available currently.
Contact Name:
Tiffany Crisson
Application Process:
Please apply on our website at http://www.ucbi.com and choose "careers" at the bottom of the home page. It will allow you to click a link to view Current Job Opportunities and you will see the Customer Service Specialist positions posted there and you can apply directly on that site.