Field Service Technician
Date Posted: November 4, 2020
Deadline: December 31, 2018
Organization: Convergint Technologies
City: Greenville and Columbia as well as other locations possible
Website: View Website
Job Type: Full Time
Wages/Salary: Salary varies by location and experience.
What you'll need to succeed: 3-5 years of electro-mechanical experience; Field service experience, banking industry experience a plus; Excellent customer service; Strong verbal and written communication;
Ability to problem-solve; Attention to detail and follow-through; Organizational skills; Clean driving record, background reports and drug screenings required
At Convergint, our greatest strength is our people. Convergint was founded on a set of core values and beliefs that express our responsibility to our customers, our colleagues, and our communities. Our culture promotes fun and laughter on a daily basis, believes in balanced lives: family, business and community and creates a positive work environment.
We seek experienced electro-mechanical field service technicians to troubleshoot, repair, and perform preventive maintenance on banking equipment including ATM's, alarm systems, CCTV's, pneumatic drive-ups, VATS, vaults and deposit boxes.
This post is available in multiple cities and states throughout the south, including Greenville and Columbia.
Responsibilities include: Prioritizing and completing all service calls and preventive maintenance daily; Communicating service schedules and outcomes with customers in a timely manner;
Escalating issues and reassigning service calls as needed; Reporting service resolutions clearly and timely; Organizing and updating technical documentation and best practices regularly;
Maintaining a high-level of industry knowledge through training and certifications.
Who You Are: A True Business Partner- You will serve as the primary customer contact; A Relationship Builder-You will be responsible for building lasting relationships with our customers and vendor partners;
A Leader of Time Management-You will prioritize your service calls daily to ensure a high-level of customer service; A Self-Starter-You take initiative to deliver exceptional service and solutions; A Seller-You sell our company culture and our unique solutions. Why Convergint? Work with purpose-join us in creating a positive work environment, help us promote fun & laughter on a daily basis and maintain a balanced life!
Convergint is "Making a Daily Difference!"- be a part of a culture based on values and beliefs that express our responsibility to our customers, our colleagues and our communities; Health and Wellness: Medical, Dental, Vision, Disability, Life, FSA, HSA (Employer Contribution) Employee Assistance Program, TeleDoc Services, Wellness Program; Retirement & Financial Programs: 401 (K) (Employer Matching Program), Credit Union Affiliation, Tuition Reimbursement, Colleague Emergency Fun, Company Sponsored Training and Colleague Referral Program; Paid Time Off: Paid Vacation & Holidays Plus a Bonus Day Off for Fun & Laughter Day!
Community Giving Opportunities: Company Paid Annual Social Responsibility Day; Part-time opportunities to support family and parenting needs.
Convergint is committed to equal treatment and opportunity in all aspects of recruitment, selection and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Convergint is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.