Guest Night Auditor
Date Posted: November 4, 2020
Deadline: December 31, 2017
Organization: Holiday Inn Express and Suites
Website: View Website
Job Type: Full Time
Wages/Salary: $9.00 or more based on experience
Knowledgeable in: • Entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts • Frequent Stay Program • Reservations procedures including cancellations and “walking” guest • Phone etiquette and answering procedures • Be able to answer inquires of local shopping, dining, entertainment, and travel directions • Daily hotel operations, check daily events, bulletin boards, and be up to date on changes, new procedures, and events • Manager on Duty functions when necessary or as scheduled Skills: • Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment, and make change Abilities: • Multi task, detail oriented, remain service centric • Communicate with guests, co-workers, receiving and transmitting mail, phone and written messages and relay pertinent information using log books • Manage time effectively • Assist with guest issues with professionalism maintaining hospitable attitude.
Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible. • Promote and sell services/amenities of the hotel. • Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products. • Be aware of potential sales leads and contacts through guest interaction. Report information to the appropriate individual. • Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas. • Check all credit cards for validity before the end of the shift. • Learn and utilize PMS, if applicable. • Ensure all cash, check, and miscellaneous departments are in balance at shifts end. • Adheres to hotel policies regarding the use of cash banks, drop/deposit logs, etc. • Assist in other areas: cleanliness of property wherever assistance is needed for guest satisfaction. • Help maintain a clean and professional lobby, dining area: dusting, vacuuming, cleaning tables, etc. • Have a thorough working knowledge of emergency procedures. • Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately. • Report any unusual occurrences or requests to the manager. • Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate • Where applicable, follow approved laundry procedures; ensure understanding of operation of washers and dryers. Assist with folding linen according to proper standards. • Utilize Service Recovery Log and other necessary communication logs from shift to shift. • Meets and exceeds guest expectations by providing service and teamwork • Other duties as assigned or as indicated on letter of offer.