Date Posted: November 4, 2020
Deadline: October 31, 2013
City: Greenville, SC
Wages/Salary: $40,000/year
Must have 2 or 4-year degree in Information Systems or Computer Science (degree must be complete ? not in process). Must have 2+ years of IT or Helpdesk Support experience. Strong customer service skills. Experience with ticketing/help desk system preferred. Experience with MS Intel platform, networking, Outlook and exchange servers preferred. Must enjoy assisting end users over the phone and have a positive, upbeat demeanor. Bilingual (Spanish/English) skills a plus
Provide technical assistance and support for incoming tickets related to computer systems, software and hardware.
Communicate with end users via phone and email regarding issues.
Maintain daily performance of computer systems.
Ask questions to determine nature of problem.
Walk customers through the problem-solving process.
Install, modify, and repair computer hardware and software.
Run diagnostic programs.
Resolve technical problems with LAN, WAN and other systems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Run reports on system performance.
Escalate chronic or ongoing issues.