Help Desk Technician

Skills, Knowledge and Abilities:

• The technician must have a motivated attitude to do a good job, perform in a fast-paced environment, prepared to work as a team but also have autonomy with their specific duties and also wear multiple hats.
• Must have the self-awareness to be able to prioritize tasks and appropriately escalate issues to teammates so that the technician can continue assisting other customers.
• Experience with supporting and troubleshooting Windows, Mac, Chrome OS desktops and laptops, along with peripherals for those devices.
• A general knowledge of local and network printing support and printer hardware maintenance and troubleshooting.
• Willingness to learn new technology and methods for technical support.
• Knowledge of Active Directory and managing user lockouts and password resets.
• Must be able to communicate effectively with various personality types and levels of understanding.
• Collaboration with other departments will be frequent.
• A positive attitude is required.
• Customer service is of utmost importance. We will treat each “customer” with respect and compassion.
• This position requires attention to detail and very good organization and time management.

Working Conditions:

The work is performed primarily in an office environment but will require going to different areas across campus to support our customers.

Physical Requirements:

• Ability to bend, stoop, reach, stand and move around the campus.
• Occasionally lift up to 50 pounds
• Manual and physical dexterity and visual acuity needed to operate a computer keyboard and handle paper documents.
• Sufficient near vision acuity to read information appearing on a computer display screen, in hand-written form, and printed on paper.
• Adequate hearing and verbal abilities to communicate effectively in person and remotely.

Education and Experience:

• Associate’s Degree in a technology related field or equitable experience working in the technology field will be considered. A minimum of 1 year of experience in a tech support role is preferred.