Date Posted: November 4, 2020

Deadline: August 7, 2020

Organization: Spartanburg Methodist College

Location: Other

City: Spartanburg

Website: View Website

Job Type: Full Time

Wages/Salary: Job Type: Contract Pay: $15.00 per hour

Requirements:

Skills, Knowledge and Abilities:

  • The technician must have a motivated attitude to do a good job, perform in a fast-paced environment, prepared to work as a team but also have autonomy with their specific duties and also wear multiple hats.
  • Must have the self-awareness to be able to prioritize tasks and appropriately escalate issues to teammates so that the technician can continue assisting other customers.
  • Experience with supporting and troubleshooting Windows, Mac, Chrome OS desktops and laptops, along with peripherals for those devices.
  • A general knowledge of local and network printing support and printer hardware maintenance and troubleshooting.
  • Willingness to learn new technology and methods for technical support.
  • Knowledge of Active Directory and managing user lockouts and password resets.
  • Must be able to communicate effectively with various personality types and levels of understanding.
  • Collaboration with other departments will be frequent.
  • A positive attitude is required.
  • Customer service is of utmost importance. We will treat each “customer” with respect and compassion.
  • This position requires attention to detail and very good organization and time management.

Working Conditions:

The work is performed primarily in an office environment but will require going to different areas across campus to support our customers.

Physical Requirements:

  • Ability to bend, stoop, reach, stand and move around the campus.
  • Occasionally lift up to 50 pounds
  • Manual and physical dexterity and visual acuity needed to operate a computer keyboard and handle paper documents.
  • Sufficient near vision acuity to read information appearing on a computer display screen, in hand-written form, and printed on paper.
  • Adequate hearing and verbal abilities to communicate effectively in person and remotely.

Education and Experience:

  • Associate’s Degree in a technology related field or equitable experience working in the technology field will be considered. A minimum of 1 year of experience in a tech support role is preferred.
Job Description:

Help Desk Technician - Contract 40 hours per week through October 31, 2020.

Organizational Responsibilities: 

The Help Desk Technician reports to the Senior Information Technology Specialist.

Job Summary:    

The Help Desk Technician will support the faculty, staff and students by responding to issues that arrive at the Help Desk via support tickets and walk-ins. They will also assist the Senior Information Technology Specialist in other job-related projects and assignments.

Major Areas of Responsibility:

  • Provide tier 1 technology help desk support to staff, faculty and students and escalate issues and tickets to other teammates.
  • Monitor, triage and assign tickets that arrive within the help desk ticketing system.
  • Support various end user hardware, including Windows, Mac and Chrome OS devices, smart device, such as phones and tablets as well as printing and other peripherals.
Schedule:
Day shift
Monday to Friday
Program(s):
Application Process:
HOW TO APPLY:
Download SMC's job application (link below), fill out and submit to:

Director of Human Resources
Spartanburg Methodist College
1000 Powell Mill Road, Spartanburg, SC 29301.

Application materials may also be submitted electronically to dunnj@smcsc.edu.

Application open until filled.
Review of applications begins July 9, 2020.
AA/EOE

FLSA: Fulltime, 90 Day Contract
Employer Address:

1000 Powell Mill Rd
Spartanburg, SC 29301
United States

Our organization does not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, or disability.