Date Posted: November 4, 2020
Deadline: December 31, 2014
Organization: Alorica
City: Simpsonville
Website: View Website
Wages/Salary: There is a both a training and Production wage for this position
Essential Duties:
? Ability to effectively handle complex technical customer issues in an independent, timely and efficient manner while maintaining quality standards for customer satisfaction..
? Must be able to clearly explain all the features of MS Office Windows, including Set-up, features, functionality, system maintenance, security and network settings.
? Provide clear and concise direction regarding LAN connections and network configurations, including IP settings.
? Communicate, troubleshoot and diagnose various software security applications including McAfee, Omnipass and TPM.
? Use resourceful diagnostic techniques to resolve the customer?s questions.
? Ability to translate complex technical terms into terms easily understood by customer.
? Ability to make independent decisions based on established guidelines
? Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquiries.
? Must be able to prioritize work, manage time effectively and work successfully in a fast paced, multi faceted environment
? Ability to meet or exceed established performance goals
? Must be able to adhere to an assigned work schedule, must be dependable and punctual
? Will acquire and retain multiple product range knowledge
? Applicant must currently be Laptop Support position.
? Ability to work a flexible schedule.
? Demonstrated ability to make responsible business decisions.
? Excellent verbal/written communication skills.
? Ability to coach/develop others for improvement.
? Demonstrated ability to set and accomplish goals and multi-task within time constraints.
? Excellent problem solving and analytical skills.