Membership Service Coordinator

The Lakelands Cares Eligibility Specialist reports to the Program Director. The Membership Service Coordinator qualifies all individuals for services by performing initial assessment with patients and using interview skills and computer software to dialogue with patients and recommends patients for Lakelands Cares Services and/or community resource services. Lakelands Cares Membership Service Coordinator will also assist with events and meetings, and the management of the front office and waiting area, attending to patient’s needs as necessary.

Assessment
 Conducts initial client interview
 Obtains personal/demographic information
 Qualifies the client for Lakelands Cares services
 Qualifies the client for other community resources

Coordination of care and services
 Demonstrates current knowledge of community resources appropriate to setting and population.
 Serve as a liaison between individuals, medical homes and other provider to provide effective health navigation services to individuals
 Assists patient with navigation of the healthcare system and community services
 Maintains effective communication with hospitals, physicians, community agencies, etc.
 Assists with special events and meetings for clients
Documentation
 Documents all interactions with clients
 Utilizes eligibility software (Benefit Bank) to qualify clients
 Verifies income
Other
 Assists with daily office tasks such as scanning, faxing, phone calls and questions
 Manages the client waiting area, tending to client needs during their wait

About Lakelands Cares: Funded by the Duke Endowment, the purpose of Lakelands Cares is to provide a coordinated community approach to caring for the uninsured. The major program goals and priorities are the following: connecting clients to a medial home; expanding capacity of current providers by engaging the medical community; utilizing a case management model to coordinate care, helping clients navigate programs, and addressing the barriers they face; and coordinating eligibility efforts to work in partnership to qualify people for multiple services through one portal.