Network/Telephony Support Engineer

Date Posted: November 4, 2020

Deadline: November 30, 2017

Organization: InSite Support Services

Location: Newberry

City: Newberry

Website: View Website

Job Type: Full Time

Requirements:
  • Proven experience as well as solid understanding of:

    • Microsoft Windows 2003 Server (Microsoft AD, DNS, DHCP)

    • Microsoft Windows 2008 Server (MS-SQL 2008 and IIS )

    • Smarter Mail Enterprise Server – Corporate Mail Server

    • Windows 7 Pro – Desktop Computer Operating System

    • TrendMicro Antivirus software/firewalls

    • IP Networking (LAN/WAN)

  • Knowledge of Cisco router and Sonicwall firewall configuration, as well as data and voice T1 installation and troubleshooting are highly desirable;

  • Strong background in traditional IP Networking;

  • Familiarity with all aspects of Internet technical support functions (fundamentals, concept, troubleshooting, diagnostics, resolutions, etc.);

  • Ability to communicate directly with peers, management and/or clients while leading development to a completed and successful solution;

  • Strong organizational skills to manage multiple timelines and complete tasks quickly within the constraints of assigned timelines and budgets;

  • Ability to grow professionally in a highly flexible and fast-moving environment;

  • Excellent professional verbal and written communications skills;

  • Effective listening skills;

  • Willingness to co-operate with others and work to the greater good;

  • Multi-tasking capabilities; and

  • Ability to work a flexible full-time (40-hour week) schedule, including weekends dependent upon business need.

  • SonicWALL Firewall configuration knowledge/experience
  • Cisco Router configuration knowledge/experience
  • Microsoft Windows 2008 Server knowledge/experience (Interactive Intelligence CIC – Telephony Server)

  • IP Networking knowledge/experience (VLAN)

  • HTML, C#, programming knowledge a plus

  • MCSE or equivalent

  • Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.

  • Focuses and guides self and team members in accomplishing work objectives.

  • Interacts with others in a way that gives them confidence in one’s intentions and those of the organization.

  • Clearly conveys and receives information and ideas, through a variety of media, to individuals or groups in a manner that engages the audience, helping them understand and retain the message, and permitting response and feedback from the listener.

  • Makes clients and their needs a primary focus of one’s actions; developing and sustaining productive relationships.

  • Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences.

  • Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict.

  • Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits.

  • Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
  • Possesses, acquires and maintains the technical/professional expertise required to do the job effectively.  Technical/professional expertise is demonstrated through problem solving, applying technical knowledge and product and service management for the functional area in which employee operates.
  • Actively appreciates and includes the diverse capabilities, insights and idea of others working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations.
  • Sets high standards of performance for self, assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
  • Exemplary Attendance and Punctuality

  • Must be able to stand, walk, sit, bend, stoop, crouch and stretch

  • Must be able to lift and carry objects up to 30 pounds occasionally
Job Description:

The Network/Telephony Support Engineer will provide network and server administration and support along with IP-telephony infrastructure support (VOIP soft-switch) on various production servers utilized by the company to include: HP Proliant servers running Windows 2003 providing Active Directory, DNS and DHCP services; servers running Windows 2008 providing MS-SQL and Web Server services on corporate domain; and, Intel servers running Windows 2008 providing telephony services using Interactive Intelligence’s Customer Interaction Center platform (CIC training provided). Position will also include management of the corporate TrendMicro Antivirus infrastructure to assure quick quarantine and/or removal of any virus outbreaks. The Network/Telephony Support Engineer will perform related work, as required.

  • Routine daily maintenance of existing servers and telephony software; Daily system monitoring, verifying the integrity and availability of all hardwared, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups;
  • Implementation of complex network integrations to include above network components and technologies;
  • Determine, evaluate and diagnose network and application performance issues;

  • Recommend and implement solutions for network and applications;

  • Administer and maintain company email system; Monitor existing messaging infrastructure and server usage, ensuring proper working order;

  • Troubleshoot complex network problems;

  • Proactively identify problems, monitor performance and perform upgrades on related hardware and software as required;

  • Work with employees and end users to address and resolve technology issues which arise with daily operational use of phone and contact center hardware and software solutions;

  • Design, administer, and analyze corporate dial plans and traffic routes for voice network structure;

  • Install new hardware or software systems or components, ensuring integration with existing network systems;

  • Perform regular security monitoring to identify any possible intrusions;

  • Create, change, and delete user accounts;

  • Administer and monitor voice systems for performance and SLA attainment

  • Provide feedback for potential design changes, identify opportunities to gain efficiency and/or improved delivery of service through process automation;

  • Maintain current and accurate documentation of system configurations

  • Management of project tasks, timelines and communication;

  • Communicate to management with efficiency and accuracy any progress and/or delays;

  • Maintain effective external relationships with vendors and service providers; leverage these relationships to ensure the best fit solutions and resources are available to the company;

  • Set standards of Quality Assurance; and,

  • Remain knowledgeable of new products, services and procedures

Schedule:
Program(s):
Application Process:
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