Date Posted: November 4, 2020

Deadline: December 31, 2011

Organization: Verizon Wireless

City: Greenville, SC

Website: View Website

Wages/Salary: $31k


High School diploma or GED required
Associate or technical degree preferred
Microsoft Technical Certifications preferred
12 months customer service experience
6 months in a technical support/help desk role preferred

Job Description:

Provide exceptional customer service and technical support for internal and external voice and data product customers. Troubleshoot hardware and software issues and identify network/applications issues. Provide detailed information on how to set up/configure data and voice products. Verify provisioning and diagnose device or Network issues. Trouble shoot for PC Operating systems, specifically Device Manager and TCP/IP configuration. Use various administrative department tools and on-line resources for customer resolution. Use trouble ticket system for tracking customer interactions and problem resolution. Evaluate customers concerns and resolve problems to customer satisfaction. Demonstrates and practices regularly the skills necessary to handle any CS and/or Technical Support call type that is routed through the center in this function. Follows up with customer to ensure first call resolution and achieve and deliver 100% customer satisfaction.

various hours - full time 40 hr work week
Contact Name:
Bob Flair
Application Process:
Apply on line at
This position is #275561