Technical Support Representative

Date Posted: November 4, 2020

Deadline: August 30, 2017

Organization: Computer Generated Solutions

City: Atlanta, GA

Website: View Website

Wages/Salary: Salary: $11.00, $12.00 and $14.00 per hour. We offer a full benefits package including health/ dental insurance and matching 401K. Equal Employment Opportunity/Affirmative Action Employer/Male/Female/Vet/Disabled.

Requirements:

PERSONAL SKILLS, KNOWLEDGE AND PERSONAL ATTRIBUTES
? 1-3 year?s customer service experience
? Call center experience a plus
? Able to utilize various databases consecutively with good typing skills
? Experience using or supporting Microsoft Windows XP, Microsoft Office 2000/2003, hardware, local network printers and Symantec Antivirus
? Strong technical/troubleshooting ability

Job Description:

Computer Generated Solutions (CGS) is a diversified technology company with global operations in US, Canada, India, Europe and South America. We provide IT Consulting and Professional Services, Outsourcing and Managed Services, Training and ERP software and services. Since 1984, CGS has helped companies and governmental agencies leverage information technology to gain the competitive edge. The TECHNICAL SUPPORT REPRESENTATIVE POSITION responds to customer?s requests for technical services, answering questions on the function and use of products within a call center environment.

ESSENTIAL FUNCTIONS:
? Apply understanding and knowledge of information systems products and services to assist customers on technical matters.
? Recognize research, isolate and resolve information system problems.
? Type and enter information into a database while a customer is speaking
? Recognize customer?s problems that should be escalated to the next level for resolution following established protocols.
? Maintain up-to-date knowledge of products and customer entitlement options to provide proper information to customers.
? Be knowledgeable of resource materials in order to provide information on client inquires.
? Demonstrate quality communications skills and exhibit a high level of professionalism with extreme sensitivity to customer satisfaction.
? Use courtesy, tact and discretion in all communications with customers.
? Screen and handle calls as appropriate
? Maintain appropriate records and prepare reports as required.
? Performs other duties and tasks as assigned by the Team Lead

Schedule:
Important Details: CGS operates a 24-hour call center and is open 7 days a week. We are looking to hire candidates who have flexible availability. Candidates may work in the morning, afternoon, evening or overnight. We will only schedule around school schedules provided on the school?s letterhead.
Contact Name:
Tricea Marshall
Application Process:
EMAIL AND PHONE CALLS; There is a hiring event on Tuesday, July 25th from 10am-1pm. Please contact in advance to confirm your attendance.