Technical Support Representative
Date Posted: November 4, 2020
Deadline: August 30, 2017
Organization: Computer Generated Solutions
City: Atlanta, GA
Website: View Website
Wages/Salary: Salary: $11.00, $12.00 and $14.00 per hour. We offer a full benefits package including health/ dental insurance and matching 401K. Equal Employment Opportunity/Affirmative Action Employer/Male/Female/Vet/Disabled.
PERSONAL SKILLS, KNOWLEDGE AND PERSONAL ATTRIBUTES
? 1-3 year?s customer service experience
? Call center experience a plus
? Able to utilize various databases consecutively with good typing skills
? Experience using or supporting Microsoft Windows XP, Microsoft Office 2000/2003, hardware, local network printers and Symantec Antivirus
? Strong technical/troubleshooting ability
Computer Generated Solutions (CGS) is a diversified technology company with global operations in US, Canada, India, Europe and South America. We provide IT Consulting and Professional Services, Outsourcing and Managed Services, Training and ERP software and services. Since 1984, CGS has helped companies and governmental agencies leverage information technology to gain the competitive edge. The TECHNICAL SUPPORT REPRESENTATIVE POSITION responds to customer?s requests for technical services, answering questions on the function and use of products within a call center environment.
? Apply understanding and knowledge of information systems products and services to assist customers on technical matters.
? Recognize research, isolate and resolve information system problems.
? Type and enter information into a database while a customer is speaking
? Recognize customer?s problems that should be escalated to the next level for resolution following established protocols.
? Maintain up-to-date knowledge of products and customer entitlement options to provide proper information to customers.
? Be knowledgeable of resource materials in order to provide information on client inquires.
? Demonstrate quality communications skills and exhibit a high level of professionalism with extreme sensitivity to customer satisfaction.
? Use courtesy, tact and discretion in all communications with customers.
? Screen and handle calls as appropriate
? Maintain appropriate records and prepare reports as required.
? Performs other duties and tasks as assigned by the Team Lead