Date Posted: November 4, 2020

Deadline: September 13, 2016

Organization: Charter

City: Simpsonville, SC

Website: View Website


Ability to read, write, speak and understand English. Ability to communicate orally and in writing in a clear and straightforward manner. Ability to prioritize and organize effectively. Ability to use critical thinking in complex situations. Ability to mentor and coach team members. Knowledge of government and regulatory procedures (FCC, PUC, BBB)

Job Description:

Actively and consistently support all efforts to simplify and enhance the customer experience.Handle complex escalated issues and concerns for all three lines of business. Answer incoming calls, interface with other departments or customers through written and verbal communications to handle complex customer situations; research complex customer complaints and process billing adjustments by inputting credits or other adjustments into the computer records for that customers account for all Charter markets. Interface with Government Agencies, Regulatory and Better Business Bureau personnel. Handle executive customer issues including higher level, more complicated and/or technical escalations. Interact with departments and customers for timely resolutions. Respond and interact with internal Legal department for written responses. Interface with senior management through written and verbal communications to explain resolution of escalated customer issues that were received directly by senior management all Charter markets. Provide guidance to Customer Service Representative with service complaints; answer questions regarding all three lines of business; discuss billing questions and service concerns; provide instruction or written responses to customers or directly respond to customer for all Charter markets. Perform other duties as requested by supervisor.

Application Process:
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