Customer Service Representative - onsite with major client

Date Posted: November 4, 2020

Deadline: November 12, 2019

Organization: Multi-Color Corporation

Location: Greenwood

City: Greenwood

Website: View Website

Job Type: Full Time

Wages/Salary: DOE

Requirements:
  • Minimum two years customer service experience within a manufacturing environment, i.e., customer account department, supply chain or logistics department required.
  • Experience with ERP, VMI, and/or other order management systems preferred
  • Experience in printing industry is preferred
  • College degree strongly preferred; High School diploma or GED equivalent required
  • Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.)
  • Proficiency in Graphics Software Applications (Adobe Illustrator)
  • Strong Microsoft Excel skills, including ability to enter formulas, perform analysis, create pivot tables, v look ups, linking spreadsheets, etc.
  • Radius job management software experience is a plus
  • High level of accuracy, strong attention to detail, and excellent interpersonal skills
  • Ability to analyze data, draw conclusions, make recommendations and present findings
  • Candidate must be a self-starter with strong organizational and planning skills; goal oriented
  • Articulate and clear in written and verbal communication
  • Must be able to relate and communicate to people at all levels of the organization
  • Proven leadership experience in project teams, or through direct supervision of others
  • Assertive and solution-focused
  • Ability to prioritize, multi-task, and work in a fast-paced environment
  • Positive attitude, team player
  • Must be able to move about in office and plant in a safe manner; minimal travel to other sites/facilities may be required. 
  • Must be able to work at a computer, sitting at a desk using computer keyboard, mouse, monitor, etc. daily to fulfill duties.

 

We are an EOE, and Drug-Free workplace. All finalist candidates will be required to pass certain pre-employment requirements.

 

Job Description:

Calling all Manufacturing Customer Service Professionals!.  MCC is on the line ready to interview their next onsite Customer Service team member!

Position Purpose: 

Reporting to the Customer Service Team Lead, the Customer Service Representative will manage the day-to-day relationships with new and existing customers, partner with Sales and the York, PA plant to manage all aspects of service to the customer.  This position will also work closely with and provide customer-interface support as necessary to the Prepress Team regarding customer files (proofing, file layout, creation of files and output of proof files).

 Primary Responsibilities:

 Safety: Champion all aspects of personal, plant safety and housekeeping.  Support Plant Safety Committee efforts as an active leader and/or team member.

  • Customer Relationship: Consistently communicate and exhibit through service to every customer that they are valued, and their satisfaction is vital to our organization.  Use intimate knowledge of the customer's business to be proactive in meeting the needs of the customer.  Delight the customer beyond their expectations.
  • Customer Intimacy: Build trusting, communicative and indispensable relationships with customer. Understand customer's perspective. Know customer's business and challenges to predicatively anticipate their needs.
  • Processes: Perform and coordinate order entry process and systems, including but not limited to:  art work, job jackets, production estimates, work and shipping instructions in accordance with company standards and specifications.  Lead strategic efforts in onboarding new business and scale up processes.
  • Internal Customer Service: Proactively compile, analyze and communicate pertinent customer information and data, such as historical, forecast, and trends.
  • Culture & Values: Model a customer focused culture for the organization.  Act as a lead and values champion for the team.  Model the Corporate Values and Principles: Creativity, Achievement, Passion, Perseverance, Integrity
  • Complaint Resolution: Document and coordinate customer complaints and concerns, following the complaint through to resolution and disposition.  Communicate and bring to closure with Sales, Plant and Customer.
  • Continuous Improvement: Champion improvements in processes and system workflows.  Act as a mentor to other associates on the team for their own growth and continuous improvement.
  • Teamwork: Build strong relationships with all members of the organization and contribute to the goals and objectives of other functional areas.
  • Quality and Process Compliance: Support the company Quality Statement.  Comply with quality assurance specifications of the customer and MCC including but not limited to: handling procedures, paperwork requirements, etc.  Compliance with all data integrity, product safety, and GMP standards required.

 

Additional Responsibilities:

  • Proofread finished files, including the completion of QA checklist
  • Interact with Label Engineering concerning job specifications or special requirements
  • Apply trap and minimum print specifications to files
  • Utilize WebCenter to complete job tasks, communicate directions in Comments and Set Up Notes
  • Assist in outputting hard copy on PDF proofs
  • Assist in converting supplied files and or use supplied instructions to create final proof files
  • Participate in continuous improvement/Kaizen teams

    Calling all Manufacturing Customer Service Professionals!.  MCC is on the line ready to interview their next onsite Customer Service team member!

    Position Purpose: 

    Reporting to the Customer Service Team Lead, the Customer Service Representative will manage the day-to-day relationships with new and existing customers, partner with Sales and the York, PA plant to manage all aspects of service to the customer.  This position will also work closely with and provide customer-interface support as necessary to the Prepress Team regarding customer files (proofing, file layout, creation of files and output of proof files).

     Primary Responsibilities:

     Safety: Champion all aspects of personal, plant safety and housekeeping.  Support Plant Safety Committee efforts as an active leader and/or team member.

  • Customer Relationship: Consistently communicate and exhibit through service to every customer that they are valued, and their satisfaction is vital to our organization.  Use intimate knowledge of the customer's business to be proactive in meeting the needs of the customer.  Delight the customer beyond their expectations.
  • Customer Intimacy: Build trusting, communicative and indispensable relationships with customer. Understand customer's perspective. Know customer's business and challenges to predicatively anticipate their needs.
  • Processes: Perform and coordinate order entry process and systems, including but not limited to:  art work, job jackets, production estimates, work and shipping instructions in accordance with company standards and specifications.  Lead strategic efforts in onboarding new business and scale up processes.
  • Internal Customer Service: Proactively compile, analyze and communicate pertinent customer information and data, such as historical, forecast, and trends.
  • Culture & Values: Model a customer focused culture for the organization.  Act as a lead and values champion for the team.  Model the Corporate Values and Principles: Creativity, Achievement, Passion, Perseverance, Integrity
  • Complaint Resolution: Document and coordinate customer complaints and concerns, following the complaint through to resolution and disposition.  Communicate and bring to closure with Sales, Plant and Customer.
  • Continuous Improvement: Champion improvements in processes and system workflows.  Act as a mentor to other associates on the team for their own growth and continuous improvement.
  • Teamwork: Build strong relationships with all members of the organization and contribute to the goals and objectives of other functional areas.
  • Quality and Process Compliance: Support the company Quality Statement.  Comply with quality assurance specifications of the customer and MCC including but not limited to: handling procedures, paperwork requirements, etc.  Compliance with all data integrity, product safety, and GMP standards required.
  •  

    Additional Responsibilities:

  • Proofread finished files, including the completion of QA checklist
  • Interact with Label Engineering concerning job specifications or special requirements
  • Apply trap and minimum print specifications to files
  • Utilize WebCenter to complete job tasks, communicate directions in Comments and Set Up Notes
  • Assist in outputting hard copy on PDF proofs
  • Assist in converting supplied files and or use supplied instructions to create final proof files
  • Participate in continuous improvement/Kaizen teams
Schedule:
M-F; 40-48 hours per week
Contact Name:
Camille Filling
Contact Phone Number: 717-266-9675 x1074
Application Process:
Forward Resume to: Camille Filling, Sr Talent Specialist
Multi-Color Corporation
camille.filling@mcclabel.com
Or click link below to apply online
Employer Address:

405 Willow Springs Ln
York, PA 17406-6047
United States