Date Posted: June 29, 2022

Deadline: June 29, 2023

Organization: Sepro America

Location: Other

City: Warrendale, PA

Website: View Website

Job Type: Full Time

Wages/Salary: 42K/year

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Apply Online
Requirements:

QUALIFICATIONS:

  • A self-starter, capable of thinking on your feet and problem solving with limited information
  • Experience in a customer service environment
  • Able to absorb a basic foundation of technical knowledge regarding our robots and then speaking to those details in a comfortable manner
  • A history of providing strong customer service in an office environment
  • Excellent computer skills and a high aptitude with Microsoft Office
  • Strong verbal and written communication skills
  • Inventory management and some previous technical knowledge a plus
  • High degree of integrity and sensitivity in dealing with confidential information


PHYSICAL REQUIREMENTS:

  • While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone.
Job Description:

OBJECTIVES FOR THIS ROLE:

  • Provide support to the parts and service team as directed to ensure that company goals and objectives are accomplished, and operations run efficiently
  • Answer phones and direct customers to the appropriate level of support throughout the company while providing a first rate customer service experience
  • Maintain and refine internal processes that support company goals, coordinating internal and external resources to better serve our employees and customers
  • Manage communication between departments, liaising with team members on internal and external tasks
  • Document current robot issues using our local software, maintaining a high level of accuracy and attention to detail
  • Orchestrate workflow to and from the parts and service team, dictating best practice methods for robot service to our customers, and providing parts quotations during high volume periods
  • And any other tasks as needed


  • WE OFFER GREAT EMPLOYEE BENEFITS SUCH AS :

  • Paid vacation and holidays
  • Medical, Dental and Vision
  • Short Term, Long Term and Life Insurance
  • 401(k) retirement plan
Schedule:
Contact Name:
Sarah Hoffman
Contact Phone Number: 4124590450
Application Process:
Apply on our website
Employer Address:

765 Commonwealth Dr. #104
Warrendale, PA 15086
United States

Our organization does not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, or disability.