Date Posted: June 29, 2022
Deadline: June 29, 2023
Organization: Sepro America
Location: Other
City: Warrendale, PA
Website: View Website
Job Type: Full Time
Wages/Salary: 42K/year
QUALIFICATIONS:
- A self-starter, capable of thinking on your feet and problem solving with limited information
- Experience in a customer service environment
- Able to absorb a basic foundation of technical knowledge regarding our robots and then speaking to those details in a comfortable manner
- A history of providing strong customer service in an office environment
- Excellent computer skills and a high aptitude with Microsoft Office
- Strong verbal and written communication skills
- Inventory management and some previous technical knowledge a plus
- High degree of integrity and sensitivity in dealing with confidential information
PHYSICAL REQUIREMENTS:
- While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone.
OBJECTIVES FOR THIS ROLE:
- Provide support to the parts and service team as directed to ensure that company goals and objectives are accomplished, and operations run efficiently
- Answer phones and direct customers to the appropriate level of support throughout the company while providing a first rate customer service experience
- Maintain and refine internal processes that support company goals, coordinating internal and external resources to better serve our employees and customers
- Manage communication between departments, liaising with team members on internal and external tasks
- Document current robot issues using our local software, maintaining a high level of accuracy and attention to detail
- Orchestrate workflow to and from the parts and service team, dictating best practice methods for robot service to our customers, and providing parts quotations during high volume periods
- And any other tasks as needed
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WE OFFER GREAT EMPLOYEE BENEFITS SUCH AS : - Paid vacation and holidays
- Medical, Dental and Vision
- Short Term, Long Term and Life Insurance
- 401(k) retirement plan
765 Commonwealth Dr. #104
Warrendale, PA 15086
United States
Our organization does not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, or disability.